Staying Safe and Sane

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National Support Directory

1. National & Digital (Available Anywhere)

Service NameEmail AddressContact Number
NZ Policeinfo@police.govt.nz111 / 105
Women’s Refuge (National)info@refuge.org.nz0800 733 843
Shine Helplineenquiries@2shine.org.nz0508 744 633
Netsafehelp@netsafe.org.nz0508 638 723
Victim Supportenquiries@victimsupport.org.nz0800 842 846
Family Court / MOJfamily.court@justice.govt.nz0800 226 878
MoneyTalkshelp@moneytalks.org.nz0800 345 123
Pet Refugehelp@petrefuge.org.nz0800 738 733 843 (0800 PET REFUGE)
Oranga Tamarikienquiries@ot.govt.nz0508 326 459
Healthline NZinfo@healthline.govt.nz0800 611 116
Westpac0800 772 771 (specialist support)0800 400 600 (hardship support)
ANZ0800 240 438 (specialist support)0800 269 296 (hardship support)
ASB0800 272 005 (specialist support)0800 803 804 (hardship support)
BNZ0800 085 222 (specialist support)0800 275 269 (hardship support)
KIWIBANK0800 113 355 (specialist support)0800 113 355 (hardship support)
TSB Bank0800 872 226 (additional care)
The Co-operative Bank0800 554 554 (financial hardship)
Unity Money0800 287 688 (hardship team)
Heartland Bank0800 488 740 (customer care)
SBS Bank0800 850 331 (customer care)0800 727 2273 (hardship support)
Rabobank0800 500 933 (client services)
Gender Minorities Aotearoapeersupport@genderminorities.com022 517 1366

2. Northland (Te Tai Tokerau)

RegionService NameEmail AddressContact Number
NorthlandWhare Timatatanga Hou Ora Kaitaia Women’s Refugeadmin@kaitaierefuge.co.nz09 408 2420
NorthlandNgāti Hine Health Trustthh@nhht.co.nz0800 272 827
NorthlandMid North Women’s Refugeadmin@mnwr.co.nz09 401 2516
NorthlandTe Puna O Te Arohazonah.tpotawr@xtra.co.nz09 437 2127
NorthlandTryphina House (Whangārei)admin@tryphinahouse.org.nz09 438 2903

3. Auckland (Tāmaki Makaurau)

RegionService NameEmail AddressContact Number
AucklandTe Whare Aio Māori Women’s Refugereferral@tewhareaio.org.nz09 2672475
AucklandTe Whare O Nga Tumanako Māori Women’s Refugeinfo@tumanakomwr.org.nz 09 8345708
AucklandWomen’s Refuge Tamaki Makauraupracticelead@womensrefugetamaki.org.nz09 302 0064
AucklandFale Pasifika Women’s Refugeadmin@falepasifika.org.nz09 622 0723
AucklandEastern Refuge Society Incinfo@ewr.org.nz09 576 6551
AucklandSouth Auckland Family Refuge Incpeppertree@xtra.co.nz09 276 8868
AucklandHestia Rodney Womens Refugeadmin@hestia.org.nz0800 733 843
AucklandTu Wahine Trustadmin@tuwahine.org.nz09 838 8700
AucklandTe Whānau o Waipareirainfo@waipareira.com0800 924 724
AucklandTe Whare Ruruhau o Meriadmin@tewhare.org.nz09 263 8040
AucklandAsian Family Serviceshelp@asianfamilyservices.nz0800 862 342
AucklandDenham Bramwellinfo@denhambramwell.co.nz09 985 6900
AucklandWilliams Lawoffice@williamslaw.co.nz09 303 1450
AucklandEden Family Lawinfo@edenfamilylaw.co.nz09 630 1445
AucklandPet Refugeinfo@petrefuge.org.nz09 975 0850

4. Central North Island (Waikato, BOP, Gisborne, Taranaki)

RegionService NameEmail AddressContact Number
WaikatoWaikato Women’s Refugerefuge@wwrt.co.nz07 855 8978
WaikatoTe Kōhao Healthadmin@tekohaohealth.co.nz07 856 5938
HaurakiHauraki Resource Centre (Paeroa Co-Operating Parish) 07 862 6110
admin@pc.org.nz
HaurakiThe Carehouse 07 862 9129info@carehouse.org.nz
Bay of PlentyTauranga Women’s Refugereferrals@taurangawomensrefuge.co.nz0800 867 338
RotoruaTe Wāhi Whakāora – Rotorua and District Women’s RefugeAdmin@twwr.org.nz07 343 9993
Te KuitiWaitomo-Waipa Women’s Refugeadmin@wwwrefuge.co.nz07 878 5081
GisborneTe Whare Tu Wahineadmin@twt.org.nz06 867 0214
Taumarunui Taumarunui Women’s Refuge & Support Centreinfo@twowrefuge.org.nz07 896 7869
TaupōAwhina Society Trustmanager@awhina.org.nz07 377 1055
TaupōTe Whare Oranga Wairua – Māori Women’s Refuge Taupō info@twowrefuge.org.nz 07 378 5204
TaranakiTaranaki Women’s Refugeadmin@taranakiwomensrefuge.co.nz06 769 5578

5. Lower North Island (Hawke’s Bay, Whanganui, Manawatū, Wairarapa, Wellington)

RegionService NameEmail AddressContact Number
Hawke’s BayMuka Whānau Servicessupport@muka.org.nz09 276 3707
Hawke’s BayTe Whare Whānau Purotu Inc.admin@twwp.org.nz06 878 2042
Hawke’s BayFamily VIPenquiries@familyvip.org.nz021 222 8224
TaranakiTaranaki Women’s Refugeadmin@taranakiwomensrefuge.co.nz06 769 5553
WhanganuiWhanganui Women’s Refugeadmin@wwrefuge.org.nz06 344 2204
ManawatūTe Roopu Whakaruruhau O Nga Wahine Maoriinfo@teroopu.org.nz06 356 7985
ManawatūPalmerston North Refugeadmin@pnwr.org.nz06 356 5585
WairarapaWairarapa Women’s Refugeadmin@wairarapawomensrefuge.co.nz06 377 1704
WellingtonTe Whare Tiaki Wahine Women’s Refuge – ki PoriruaCaroline@tiaki.org.nz04 237 7027
WellingtonKokiri Marae Māori Women’s Refugepanit@kokiri-hauora.org.nz04 566 5025
WellingtonKapiti Women’s Centre Refuge Service refuge@kapitiwomenscentre.org.nz 04 2972595
WellingtonWellington Women’s Refugeadvocate@wwr.org.nz04 473 6280
WellingtonTe Whare Rokirokiadmin@twr.org.nz04 801 8973
WellingtonAsian Family Serviceshelp@asianfamilyservices.nz0800 862 342
WellingtonGender Minorities Aotearoasupport@genderminorities.com04 385 0611

6. South Island (Marlborough, Nelson, West Coast, Canterbury, Otago, Southland)

RegionService NameEmail AddressContact Number
MarlboroughMarlborough Women’s Refugeadmin@mwr.org.nz03 577 9939
NelsonNelson Women’s Refugeadmin@nelsonwomensrefuge.org.nz03 548 3353
West CoastWest Coast Women’s Refugeadmin@westcoastrefuge.org.nz03 768 4043
CanterburyTe Whare Hauora (formerly Otautahi Women’s Refuge)admin@tewharehauora.com03 379 6910
CanterburySHE (Support, Heal, Empower)office@she.org.nz03 332 4122
CanterburyWest Christchurch Womens Refugeinfo@westhouse.org.nz03 3790575
CanterburyAviva Familiesenquiries@avivafamilies.org.nz0800 284 8266
CanterburyRespect (Christchurch)admin@respect.org.nz03 385 1166
CanterburySafer Mid-Canterburyinfo@safer.org.nz03 308 1395
CanterburyAsian Family Serviceshelp@asianfamilyservices.nz0800 862 342
TimaruMid-South Island Women’s Refuge and Family Safety Servicesoffice@scwr.co.nz03 684 8280
OtagoDunedin Women’s Refugeadmin@dunedinwomensrefuge.co.nz03 477 1229
Te Roopu Tautoko ki te Tongaadmin@teroopu.nz03 477 4670
Gore & Clutha Whānau Refugeadmin@gorerefuge.org.nz03 208 9333
SouthlandInvercargill Women’s Refugeadmin@iwr.org.nz03 218 3225