1. The First Step: The 24/7 Helplines
If you have nowhere safe to stay right now, call one of these free numbers. They are open 24/7 and can help you find an emergency bed immediately.
2. Emergency Housing (National Directories)
Depending on your age and situation, there are different types of emergency housing available. These links will show you the nearest physical locations across New Zealand.
- Youth Specific:
- General/Family:
- Night Shelters:
3. The “Whānau Ora” Providers
For many rangatahi (youth), a government department can feel cold or scary. Māori-led services provide a “Whānau” (family) environment that feels like home, reducing the “fight or flight” response.
- Mā Te Huruhuru (Auckland Central/West):
- Content: “Specialists in supporting rangatahi through housing, education, and mana-enhancing programs.”
- Te Tihi o Ruahine (Lower North Island):
- Content: “Whānau Ora navigation to help you find a safe place to stay and a path forward.”
Nationwide Youth Housing Specialists
These organizations specialize in ‘Youth Transitional Housing’—which means a safe bed and a social worker to help you long-term.”
- Emerge Aotearoa:
- Providing emergency housing and support services across most NZ regions.
- The Salvation Army (Youth Portals):
- Safe, supervised accommodation for young people in crisis.
Before you head to a service:
- Check your Vault: Ensure your ID and birth certificate photos are uploaded.
- Battery Check: If your phone is low, head to a Library or Spark store first.
- The ‘Safe Word’: If you are heading to a new place, text a friend your location and a “safe word” you’ll use if you need them to call you.
“If you are heading to a shelter or a friend’s place, try to take your ‘Digital Vault’ with you (your phone and charger). If you can, tell one trusted person where you are going. If you feel unsafe at any location, leave immediately and head to a public space like a 24-hour petrol station or a hospital foyer—these are well-lit and have CCTV.”
Staying Safe and Sane 